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Investor FAQ

Investor FAQ2025-05-06T21:40:10+00:00

Property Management FAQ

How does PURE handle property maintenance?2025-05-20T22:26:28+00:00

Our in-house maintenance department dispatches service vendors for routine maintenance. Maintenance dispatchers are on call during after-hours, weekends and holidays for maintenance emergencies.

What is the Resident Benefit Package (RBP)?2025-05-20T22:03:30+00:00

The Resident Benefit Package is a one-stop solution for residents that includes services to meet lease requirements and rewards residents. It provides convenience and peace of mind with a range of services and benefits, making the rental experience more convenient and stress-free, which increases resident loyalty.

What security deposit options does PURE provide to residents?2025-05-20T22:04:51+00:00

PURE provides two options for residents: a Traditional Security Deposit and the Security Deposit Waiver Program.

What is a Traditional Security Deposit?2025-05-20T22:06:54+00:00

A traditional security deposit is a one-time payment at move-in, held in an account during the lease term, and refunded if there’s no balance due at the end of the residency.

What is the Security Deposit Waiver Program?2025-05-20T22:23:46+00:00

It’s an alternative to a traditional security deposit for residents to make small, non-refundable monthly payments.

Do monthly payments in the Security Deposit Waiver Program contribute to a reserve balance?2025-05-20T22:24:36+00:00

No, the payments do not contribute to a reserve balance.

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